Contact us
Any questions about our products or services, we are here to help you.
5 Ways to Contact
1. Submit a ticket, 24/7 online. (highly recommended)
2. Email to us (customer support team): support@epubor.com, we will reply within 24 hours.
3. Skype ID (technical team): epubor.service@gmail.com
4. Start Live Chat by clicking the chat robot at the bottom-right corner.
5. Directly contact epubor marketing manager to talk about the business cooperation, multi-user license, affiliates program, etc..
Find Your Order:
You can use our Registration code retrieval wizard to find your order information, and ask our server to re-send you a license if you lost the registration information.
Mailing Address:
No.1103, Building 67, Guangguzuobiaocheng, Guanshan Road Wuhan, Hubei
P.R.China 430074
Note: We do not recommend our users contact us by phone. The primary reason is the time gap, you can figure out that we are a China based company from our mailing address above. And most of our clients are living in America and Europe. So in most cases you call in, there is no people answering the phone as we are not on duty that time.
Another important reason is the efficiency. One customer service specialist can handle 10+ emails simultaneously, but that same person can only handle one phone call at a time. The obvious implication being that we would have to hire 10x as many people to handle a similar number of phone calls as we currently handle by other means.
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