I think as a Kindle user, all of us will encounter a problem that Kindle won't turn on. In some cases, it's easy to solve. But sometimes, it really takes efforts to figure out what's wrong with the device and how to fix it. Last weekend, when I bought some eBooks from Kindle store and want to read them on my Kindle fire, I pressed the power button, only to discover that it just won’t turn on. After a bit of checking around, I discovered some solutions for this common issue. Fortunately, in most of the time, it can be fixed pretty easy. Here are some tricks to try, including extra solutions when these tricks don't work.
- Kindle locked up, the screen frozen - Reset Kindle Device
- Charging or battery issues - Recharge the device or replace the battery
- Broken device - Fix the broken part by yourself
- The last solution - Contact Amazon customer service or local repair technicians
Kindle locked up, the screen frozen - Reset Kindle Device
If your Kindle device won’t turn on, for most of the time, this doesn’t mean that it’s “broken” or has a problem. Most of the electronic devices, including smartphones or tablets, have a tendency to become “stuck”, when the device is stuck, the power is on but it will not work properly because it’s locked up.
To unlock the Kindle device, the easiest and fastest solutions is resetting your Kindle device. Press and hold down the power button for 20 seconds or longer. Then turn the device back on by hitting the power button again. If this doesn’t work the first time, you can try holding the button down for 30 seconds or longer. Most of the time, this will be all you have to do to make the Kindle Fire work again.
Factory Reset the Device
If the soft resetting didn't work, and the device continued locking up, you can reboot the device to factory settings to clear out any data or apps. Tap the "Quick Settings" icon and then press "More" > "Device" > "Reset to Factory Defaults".
Please keep this in mind that it will delete all the data on your device, although you can download the purchased apps or books later from Amazon Cloud.
Related Reading: The detailed guide to reset all kinds of Kindle eReader and Kindle Fire.
Charging or battery issues - Recharge the device or replace the battery
Another common reason for Kindle does not turn on is the battery running out, the device will not turn on unless you recharge it. Plugging the Kindle device into your computer and wait about 30 minutes before trying to turn it on again. If the device refuses to start up, try resetting it again.
If it still won’t turn on, it’s possible that you have a broken charging cable. The cables that come with the Kindle are not known for their quality. Try charging the tablet with another cord that has a Micro USB connection and see if the device responds. Normally, the charging cord from your smartphones and tablets(Android Device) will work with the Kindle.
And there another possibility is that the battery is broken, then you need to replace a new one. Here is a picture guide for you to replace the battery by yourself - Kindle Fire Battery Replacement, but if you found it hard to handle then you need to seek for professional help.
Broken device - Fix the broken part by yourself
If neither resetting the device nor recharging it solves the problem, the device's hardware may have broken, and you will need to have it repaired or replaced. The Kindle Fire is not easy to open and fix, so unless you have electronics repair experience, contact Amazon to arrange for repair. But if you want to repair it by yourself, you can follow some video tutorials on YouTube.
Here is a step-by-step video repair guide for the Kindle Fire HD take apart and disassemble. Whether you need to repair a broken part or replace a damaged battery, you can follow this video to fix the broken part.
Contact Amazon Customer Service or Local Repair Technicians
After all these attempts to fix it by yourself, if your Kindle device still doesn't turn on, or you think it is too hard to fix the broken part by yourself, you can visit Kindle official help page for more information or contact Kindle customer service to get help.
You can also visit Kindle Facebook page. Maybe it will give you a quick response to solve your problems.
If your Kindle has out of One-Year Limited Warranty, or you think it is more convenient for you, then try to contact the local Kindle technicians to repair your device.
Jonny Greenwood joined Epubor since 2011, loves everything about eBooks and eReaders. He seeks the methods to read eBooks more freely and wants to share all he has got with you.
Your simple one-touch-and-hold solution resuscitates my vintage Kindle,
When I opened the cover on my Kindle, the pen nib illustration (etc) appeared, flashed once and then stayed on. But it just sat there. In response to your suggestion I just pressed the on/off button and held it depressed for 30 seconds -- Eureka! my Kindle came back to life. A trillion thanks!
horribleits no working be cUSE I DIDNT RED it because it lookks ton loogn and boring
so
mthNX
MY KIND;E OIS NOW NBROKE
TO]GOOD ON hou yhT OIS REALLY BAD ANFY MCATN DEID OF GROELLAN;tpoday so im alreadymad bec
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ieef a dog tehy are cute or naoyhoner cat
KICK HER!
bAN HER OR SOMETHING
I have done the reset but no joy
horribleits no working be cUSE I DIDNT RED it because it lookks ton loogn and boring
so
mthNX
MY KIND;E OIS NOW NBROKE
TO]GOOD ON hou yhT OIS REALLY BAD ANFY MCATN DEID OF GROELLAN;tpoday so im alreadymad bec
a
re
ieef a dog tehy are cute or naoyhoner cat
Thank you so much for helping me get my Kindle started. I thought I had lost it forever. LOL
Am lost without it. It was so easy and I thank you,
I haven't used my little kindle in a long time and the battery was completely dead apparently. I have a screen that says "Empty Battery Connect your Kindle to a power source and charge it until this screen disappears. This may take 30 minutes. If you continue to see this screen after charging, you will need to reset your Kindle. Unplug it from the power source, then slide and hold the power switch for 15 seconds." I've done all these things. The screen did not go away even after 2-3 hours and I held the on switch for more than 15 seconds and still nothing. Does this mean my Kindle is dead? Do I need to have the battery replaced? If so, where would I have this done? Is it worth it? It looks like model #D00901 but the writing on the back is quite small. There is other information there as well but hard to read at least for these old eyes. This Kindle has a little keyboard on the front. It's nothing fancy, but my library now has books that I can download onto a kindle and I want to be able to use it if I can.
Thank you,
Ruth
Did anyone answer you for your problem? Please let me know. Thank you very much.
Ruth,
Did you manage to solve the problem? If you did, can you please tell me how. I have the same model of kindle and the same problem. Tried charging it for more then 12 hours. The light is yellow when I put the power plug(charger) in. And that screen doesn't go away (the one you described). I tried reseting and it doesn't react.
Help ??
Ruth,
Did you manage to solve the problem? If you did, can you please tell me how. I have the same model of kindle and the same problem. Tried charging it for more then 12 hours. The light is yellow when I put the power plug(charger) in. And that screen doesn't go away (the one you described). I tried reseting and it doesn't react.
Help ??
I have had 2 kindles that won't charge or turn on again despite trying all options. There must be a technical issue involved here as the battery compartment area becomes extremely hot to the touch. Incidently I have the same issue with my Hudle. Hence my return to kindle fire.
It is particularly frustrating because my original kindle fire was brilliant and three tears later is still going strong with daily use. The only issue with that of course is lack of memory capacity. It tells you to remove apps, photos ect but as it has disabled my internet owing to lack of storage space, when you try to delete any items it declines telling you that you need an internet connection to do so... Go figure ??
I have had 2 kindles that won't charge or turn on again despite trying all options. There must be a technical issue involved here as the battery compartment area becomes extremely hot to the touch. Incidently I have the same issue with my Hudle. Hence my return to kindle fire.
It is particularly frustrating because my original kindle fire was brilliant and three tears later is still going strong with daily use. The only issue with that of course is lack of memory capacity. It tells you to remove apps, photos ect but as it has disabled my internet owing to lack of storage space, when you try to delete any items it declines telling you that you need an internet connection to do so... Go figure ??
If it still does not work, please contact the Kindle Customer service to solve this problem.
For Kindle Charge issue, please read this guide on our site: https://www.epubor.com/why-kindle-not-charging-and-how-to-fix-it.html
If the problem still has not solved, you may contact the Amazon customer service.
Thank you so much.????
Power on reset worked for myself.
Help power on for 30 seconds green light flashed and then it rebooted.
Thanks very much
:-)
Glad to know your problem has been fixed.
Have a nice day.
I bought a Kindle touch in 2012 and it lasted 6 years before it died. So I decided to treat myself to a Paperwhite 10 Generation together with its case. Not cheap. Less than 2 months ago, sick of seeing the old one hanging around I stuck it in the recycling. At least it had screws in the case!
Last October, when there was still some warranty left, I was having to move the cable a little to the right to get it to charge. It's dead. I contacted Amazon, who offered me a 15% discount on a new one identical to my old one for 99€99 and put the discount code in my account.
Fair enough, except there was no offer at 99€99, but I found the nearest. Looked at the spec, mine has 32Go not 8Go, and the offer one was also with publicity, another change. Brought the price up to something like 220€, a lot different than 85€.
I bought a battery, only to find that the power socket, the USB one is broken. The only independent repairers are in either Paris - ouch, or Provence Cote D'Azur double ouch.
The very kind guy who opened it checked it out. The new battery works, as does the old one. However, the power supply doesn't.
Any ideas?
Or you can just contact the Amazon customer support to get further assistance.
Have a nice day!
I have followed these instructions before...and it does work.
Thank you
20 seconds to reset.
Click to turn on.
Thank you so much!
I was on the point of having to buy a replacement Kindle as mine was completely frozen, even the little green light on the slider switch didn't come on. Then I stumbled across your site here and all is well and money saved, thank you so much.
Thanks for your feedback. I'm glad that our article can help you.
Hi,
Do you try the methods we mentioned in this article? If you still failed to turn on your Kindle, please contact Kindle customer service to get help.
Best regards,
Epubor Team
Hi,
Do you try the methods we mentioned in this article? If you still failed to turn on your Kindle, please contact Kindle customer service to get help.
Best regards,
Epubor Team